FAQ

1) How long does shipping take?
Orders are processed in 1–3 business days. Delivery is typically 7–15 business days (US) and 10–20 business days (international), depending on the product and location.

2) Do you provide tracking?
Yes. Tracking is emailed to you once your order ships.

3) My tracking hasn’t updated — what should I do?
Tracking updates can pause while the package is in transit. If tracking hasn’t updated for 10+ days, contact us with your order number and we’ll investigate.

4) Can I cancel my order?
If you contact us quickly, we may be able to cancel. Once an order is processed or shipped, cancellation may not be possible.

5) I entered the wrong address — can you change it?
Contact us immediately. If the order has already shipped, we may not be able to change the address.

6) What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos of the item + packaging. We will replace it or refund it once verified.

7) Do you accept returns?
Yes. Returns are accepted within 30 days of delivery if the item is unused and in original packaging. See our Return & Refund Policy for details.

8) Who pays return shipping?
Change-of-mind returns: customer pays return shipping.
Damaged/incorrect items: we cover replacement or verified return costs.

9) Are your products compatible with all vehicles?
Some items are universal. Others vary by vehicle model/year. If you’re unsure, contact us with your vehicle year/make/model and the product you’re considering.

10) Do you ship internationally?
Yes. International orders may be subject to customs fees/taxes, which are the customer’s responsibility.

11) Why does it say “sold out”?
If an item is temporarily out of stock, it may show as sold out. We restock select products regularly.

12) How do I contact support?
Use our Contact page or email: support@carcessory.store
We respond within 24–48 hours.